Account Manager

Soren - Houston, TX
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Opportunity

As an account manager you are a crucial element to our existing customers. The main focuses will be to oversee the capacity analysts that are assisting you with the  day to day operations of existing customer accounts, and align them analytically with the customer to meet their logistic needs. You will also be responsible for continuing the development of building a stronger, long-term relationship with key contacts of those existing customer accounts by providing new services, expanding on existing services offered, focus on increasing efficiencies, adding value, and maximizing profitability.

As an account manager for Soren, you will be enrolled in a 3-month onboarding training program which will start your knowledge of Soren, our industry, and ensure your proficiency in our systems and processes. This training will include elements that will make you confident and skilled as you perform your job along the way.  You will come out of this experience ready to be part of the success of growing Soren and a high performing member of our team.

What will you be doing

    • Serve as primary point of contact for customers and develop account relationships at multiple levels within organization
    • Identify opportunities to further penetrate accounts by improving their supply chain challenges or offering other logistic solutions
    • Stay informed about the changes in the industry and customer’s business to identify new opportunities with that information
    • Oversee day to day operations 
    • Develop pricing strategies by using internal tools and resources
    • Manage customer expectations through the creation and utilization of metrics
    • Identify issues and consult with the customer to determine the best course of action and implement solutions

What we are looking for

      • Commitment to outstanding customer service
      • Strong ability to persuade, motivate, and influence others
      • Excellent communication skills-both written and verbal
      • Ability to work independently and as part of a team
      • Excellent critical thinking and advanced problem-solving abilities
      • Strong ability to multitask, prioritize, and manage time effectively in a fast pace environment
      • Ability to work independently and as part of a team
      • Excellent organizational skills and attention to detail
      • Enthusiastic, persistent, and confident approach
      • Willingness to travel as needed
      • 3-4 years of sales operations, customers services, or related experience
      • Education:
        • Bachelor’s degree or equivalent

Benefits

      • Advancement opportunity for outstanding performance
      • Competitive base salary with a generous commission structure
      • Comprehensive benefit package including medical, dental, vision, and life insurance
      • Paid time off
      • Employee gym located in our facility
      • Casual dress
      • Company lunch