Capacity Analyst Assistant

Soren - Houston, TX

Opportunity

As a capacity analyst assistant, you will be working alongside capacity analysts and account managers to help support the daily operations of existing customer accounts. The main focus of this position is to assist with managing both customer contacts and carrier information along with ensuring the accuracy of load information with our technology systems including load entry, scheduling, shipment management, and problem resolution. Capacity Analyst Assistants will also be responsible for providing outstanding customer service and developing impactful relationships with our customer contacts and carriers.

As a capacity analyst assistant for Soren, you will be enrolled in a 3-month onboarding training program which will start your knowledge of Soren, our industry, and ensure your proficiency in our systems and processes. This training will include elements that will make you confident and skilled as you perform your job along the way.  You will come out of this experience ready to be part of the success of growing Soren and a high performing member of our team.

What will you be doing

  • Providing excellent customer service and develop strong relationships with our customer contacts and carriers on a daily basis
  • Assisting capacity analysts to understand customer’s shipping needs
  • Tracking, tracing, and following-up with shipments on Soren’s technology systems
  • Communicating status update and any transit issues to respective parties
  • Assisting with scheduling and building loads
  • Providing shipment information

What we are looking for

    • Excellent communication skills-both written and verbal
    • Commitment to outstanding customer service
    • Ability to work independently and as part of a team
    • Excellent critical thinking and advanced problem-solving abilities
    • Strong ability to multitask, prioritize, and manage time effectively in a fast pace environment
    • Excellent organizational skills and attention to detail
    • Education:
      • High school or equivalent

Benefits

      • Advancement opportunity for outstanding performance
      • Employee gym located in our facility
      • Casual dress
      • Company lunch

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